Thursday, March 30, 2006

alternate identity

I've been hiding it all these years, but I'll now expose my true identity. I am not Paul Ip. I am....

Alan Jones

OK. Seriously. I'm not Alan Jones, but apparently that what they *thought* my name was when I ordered this part at Murray's. I love Murray's, and I'll still shop there again, but this just doesn't make any sense.

So here's the story. I called into Murray's on Monday to check the price they had for a part. They had the lowest price by a few dollars, so I ordered the part by giving my credit card number to the guy. The part usually gets in overnight, but I didn't drop by till tonight (Thursday night).

When I got in the store, I went to the bin to see if the part that I ordered was there. It wasn't. It wouldn't have been there anyway, since that isn't where they put those parts (probably a good thing), but either way, I couldn't find what I was looking for. So I ask the guy working there, RJ.

After helping a couple of people that got there before I did, RJ went to the back of the store to look for it. He couldn't find it. It didn't make sense to either of us. He then checked the logs of parts that have been ordered. He couldn't find me. After asking what the part was, he did find the same part ordered for Alan Jones. It wasn't clear if it was for the same car though. Probably just coincedence.

I then mentioned that perhaps I ordered it at another store by mistake, and RJ went to check to see if there were any parts being held for me at all the Murray's stores in Ohio. Again, nothing. Disappointed, I asked him if he could just order me another part. He advised me against that since if I gave my credit card number, chances are it was charged, and I wouldn't want to be charged twice. I left empty handed.

Getting home, I checked my credit card statement. Sure enough, my card was charged for the part. Not only that, but it was charged to the store that I had just visited. Great. What the heck is going on... I call them up.

I talk to another fellow on the phone. I ask him to double check to see if my part is in. I did explain the prior difficulty, so he goes straight to the logs. "Are you Alan Jones?" he asks. Of course not, I reply. The funny thing is, Alan Jones also has a 1993 Honda Accord, just like mine. I volunteer the last 4 digits of my credit card number. Bingo! That bastard used my credit card!

It would have been simple if that was all. But he wanted to see if the other info matched up. Daytime phone number? I forget what he said it was, but it sure wasn't my phone number. I think the credit card, part, order date, and car were enough to convince him though. He told me that he wrote my name on the order so I should be able to come and pick it up the next time I drop in. At this time I ask if the part will be in the bin at the door, or if it would be behind the desk. He replies by telling me that these parts are always held behind the desk so that they are given to the right person. But what if Alan Jones comes in? "There is no Alan Jones," he replies. I'm not totally convinced. But if Alan Jones comes in and takes my rear left brake caliper bracket, I'm going to be a little pissed.

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